Please see the below compiled list of Frequently Asked Questions.

Is AscendSocial Easy to use?

One of our priorities when designing and developing AscendSocial was ease of use. We would go as far as to say that AscendSocial has been designed for extreme ease of use! You can enter and publish a post simultaneously to multiple social media channels in a matter of just a few seconds (assuming you already have the post content prepared or you are importing existing content from a WordPress blog).

Which social media channels are supported by AscendSocial?

Currently AscendSocial support: Facebook, Twitter, LinkedIn, Pinterest and Tumblr, with Instagram to follow shortly.

Do I need a WordPress blog in order to use AscendSocial?

No, WordPress is not required in order to use AscendSocial. AscendSocial allows you to simultaneously publish unique content to multiple social media channels either immediately or on via a repeating schedule. The content to be published may be typed or pasted directly in the AscendSocial text editor.

Our integration with WordPress however provides a number of additional and compelling benefits. An example is the ability to effortlessly access any article on any of your linked WordPress blogs and publish a snippet of the selected article to multiple social media channels (either immediately or via a schedule) and drive targeted traffic directly back to the article on your WordPress blog.

How does AscendSocial help me to increase my brand awareness?

We developed and designed AscendSocial to, wherever possible, allow your social media posts to carry your branding and not ours. If the social media channel API (through which your posts from AscendSocial are being published) allows us to use your branding then that is what is used.

For example, when posting to Facebook you are able to specify your own branding. The name AscendSocial will not appear anywhere in your Facebook posts.

How does the AscendSocial Schedule Work?

AscendSocial provides you with maximum flexibility around when your content is being published.

Aside from being able to immediately publish content to multiple social media channels, AscendSocial allows you to publish content on a specific date and a specific time or publish the same content on a repeating schedule over a specific period. For example, you may chose to set a repeating schedule commencing at a specific date and time repeating each day (or whatever period you choose) and ending on specific date.

I have a great WordPress blog with great content but no traffic. Can AscendSocial help?

AscendSocial was designed to excel in this exact situation. AscendSocial allows you to effortlessly import and display any of your blog articles on your AscendSocial dashboard and optionally tailor a snippet of that article specifically for each social media site then simultaneously publish the customised snippets to multiple social media channels.

The customisation option for example allows you to tailor the limited text that appears on Twitter. We go one step further with Twitter allowing you to post an additional 140 characters as well as a title below your featured image.

If a featured image is in place on the blog post being imported, the feature image is automatically brought across to your AscendSocial dashboard ready to post to social media along with your content. AscendSocial even allows you to replace the imported WordPress features image with another image or a video. That image or video can even be different for each social media channel.

The ability to customise each post that will simultaneously be posted to multiple social media channel is a powerful and unique feature of AscendSocial.

If I'm creating a new WordPress post or updating an existing post, am I able to simultaneously publish to Social Media?

Absolutely! The AscendSocial WordPress Auto-Post function does just that and more.

From your WordPress post you are able to select which social media channel your post should be published to. Your post will be published immediately to the selected social media channels when your WordPress post is published (or updated) with a hyperlink directly to the article on your WordPress website. Your WordPress featured image will automatically be posted to your social media channels along with your content.

AscendSocial is actually much smarter than this! When posting your WordPress article to social media, the idea is not to post the entire article but to post a snippet of the article to peak interest. This way in order to read the rest of the article, the reader will need to click through to your WordPress blog hence driving targeted traffic back to your website.

The ‘Settings’ area of your AscendSocial dashboard allows you to pre-configure a different WordPress auto-post ‘snippet length’ to be applied to each social media channel! This is yet another unique feature of AscendSocial!

What does AscendSocial 'beta' mean?

AscendSocial is currently in beta. This means the software has not yet been officially launched and it is still undergoing testing and further development. This is the reason why for a limited time and for a limited number of customers we are making a special offer.

Can AscendSocial Schedule and Automatically Publish a different Article each day?

Yes! The AscendSocial ‘Import Article’ function allows prepared text articles to be imported and published one at a time on a schedule you specify!

AscendSocial actually goes much further than this! With just a few clicks you can configure a schedule that will publish an article every day (or other interval you select) at a specific time over a specific period of time. You can then import a prepared zip file containing a number of prepared articles one of which is to be published each day.

So you could for example import a single zip file containing 50 different text articles which can then be imported and published both to WordPress as well as to multiple social media channels all with automatic hyperlinks back to each article on your WordPress blog.

Does AscendSocial Support Video Publishing?

Yes, AscendSocial allows you to publish directly uploaded videos as well as third-party hosted videos such as those hosted on Youtube and Vimeo.

Does AscendSocial offer a money back guarantee?

Absolutely, we offer a full 30-day money back guarantee.